Desktop and Onsite Support Analyst

Permanent @Garniche Jobs UK in IT
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Job Detail

  • Job ID 337339

Job Description

We are looking for a Desktop and Onsite Support Analyst (2nd and 3rd line) to join Stark Group in Newbury. We operate with hybrid with around 3-4 days supporting at customer sites. We share knowledge openly with a very collaborative spirit.

This purpose of the role will be to provide onsite 2nd line and 3rd line support for Workplace Equipment & Services to both Businesses & Users across multiple sites.

Experience needed:

Experience working within a similar mobile or field engineer based role, delivering 2nd or 3rd Line support to users on customer sites.
Experience working within a medium or large size organisation.
Experienced in providing Windows 10 Support, O365, SCCM, Security Compliance, Hardware & Software Install, Update & Config, working with a variety of Laptops & Desktops, proficient in mobile device management and Network Support proficient.
Great problem solver, think outside the box, adaptable, logical thinker, able to adapt to given situations.
Workload Management: Proactive in Approach, able to work to strict SLA's, manage own workload, proficient in making sure things happen on time and not being overawed by handling multiple work steams simultaneously.Responsibilities:

Visiting Customer Sites (building distribution sites) to provide on-Site Desktop Support for PC's, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop Equipment for Saint-Gobain Technology Services.
Maintaining and providing BAU support to businesses and users through incident management Processes.
Facilitating with Projects and Ad-hoc Work Requests.
Acting as SMART hands (supporting other operational teams) as and when required.Staff Benefits

Competitive Salary dependent on experience.
Company Car.
Bonus Scheme (up to 10%)
Pension and life assurance and much more.Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you