Desktop Engineer/Project Coordinator

Contract @Garniche Jobs UK in IT
  • London View on Map
  • Post Date : January 11, 2023
  • Apply Before : February 27, 2023
  • Salary: $250,300.00 - $300.00
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Job Detail

  • Job ID 306200

Job Description

Desktop Support, Service Desk, Support, Project coordinator, Project Coordinator, Project Support, London, Contract

We are currently working with a financial client based in London where they are looking for someone to join their service desk team.

This role will be for a Desktop Engineer/Project Coordinator.

Contract: 6 months and then extendable
Location: London onsite
IR35: Inside IR35 
Start date: from 1st February 2023
Along with providing desktop support to users you will help and assist with desk side projects.

Main responsibilities:

IT Desktop Project Support – Manage, coordinate, and provide support for project activities identified requiring Desktop Support and Tech Bar engineers. Provide desktop resource, coordination, delivery and project management activities.
Plan, schedule, coordinate and monitor the project.
Support the procurement process of Desktop related projects with IT Project management.
Arrange UAT of the project to IT staff and the end users in EMEA.
Monitor the fault reporting tickets.
Liaise, coordinate, and monitor the escalation to DSG, 3rd level support groups and the Project teams.
Implement the project.
Review the project after the implementation is completed.

Manage technical investigation & resolutions, for 2nd & 3rd line DESKTOP team escalation & Problem Record (PRs) related impacts
Maintain weekly report on INCIDENT progress of Escalated Issues
Create ServiceNow & SCCM Reporting 
If you are interested and looking for your next role, please apply with a copy of your CV