Are you an experienced IT Support Engineer / Desktop Support Engineer with excellent communication skills? If so we have a 12 month FTC that we'd like to discuss with you.

Please note this role will require 5 days a week onsite in London.

Alongside excellent communication skills and first class customer service experience the client require the following:

* 3 years technical work experience

* BPSS Clearance

* Strong technical knowledge and ability

* Strong analytical skills to identify trends in issues reported and identify areas for improvements

* Knowledge of ITIL governance and control processes and procedures

* Experience in using active directory, making technical configuration changes on backend systems without disruption to the user

* Strong O365 Knowledge

* Win7/Win10 Experience

* Experience managing and supporting Apple devices, including iPads, iPhones and MacBooks

* Experience managing and supporting Android mobile devices

* Citrix knowledge

* Horizon VMWare knowledge

* Experience of using ServiceNow

* Remote access via MS Teams and Remote Desktop

* Troubleshooting skills with Audio Visual and Meeting Room equipment

* Focus on detail, documentation, development and quality assurance

* Flexible and adaptable to be able to cover multiple issues within a single incident/request, along with excellent problem solving skills