E-mail: betterlocaljobs@gmail.com

Desktop Support Engineer

Permanent @Garniche Jobs UK in IT
  • Ipswich, Suffolk View on Map
  • Post Date : September 23, 2022
  • Apply Before : October 24, 2022
  • Salary: $2,700,030,000.00 - $30,000.00
  • 0 Click(s)
  • View(s) 1
  • Share:

Job Detail

  • Job ID 249796

Job Description

My client based in Ipswich is recruiting for a Desktop Support Engineer to join them on a permanent basis. This role has become available due to an internal promotion and the company continues to flourish.

This is a hybrid role so commuting will only be necessary 60% of the time, whilst not working from home you will travel to the Ipswich office (twice a week) and Brentwood (1 day a week), initial training will take place at the Brentwood office, all commutable expenses to Brentwood are of course fully claimable .

As well as providing a structured career path, the company encourages progression (as you can see from above) and provides a fun and supportive working environment.

The ideal person would have 2-3 years experience within an organisation where they would have been initially employed as 1st line / helpdesk support and then moved in to 2nd line / desktop support.

Core technologies and skills preferred for this role:

Microsoft Server all versions, SCCM, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft Intune, Avaya, experience with Home Service Now would be a distinct advantage

in addition, a polite and courteous manner is a must, as is the ability to engage with stakeholders across the business

The position of Desktop Support Engineer involves assisting with the smooth running of the service desk and supporting internal stakeholders on site (60% on site)

Provide 2nd to 3rd line support for the user community across all sites for incidents.
Responsible for the control and support of local IT infrastructure including servers, voice switches, and backbone network equipment.
Ensure that sufficient relevant information is gathered and maintained as part of the ticket handling process
Forward tickets to the next level of support, if applicable
Preform root cause analysis to support continuous improvements in service delivery and customer experience
Monitor and respond quickly and effectively to phone calls and tickets assigned to the queue
Working with the Virtualisation teams to create the space for the VDI to be created and used (the Virtualisation team own the process).
Assisting with Business Continuity Planning and testing to ensure site plan is in place and accurate.This really is a fantastic opportunity to develop your long term career with a global brand that can offer a salary, benefits and a clear career path

For a full job spec and to register your interest please submit an up-to-date CV as soon as possible

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy