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Desktop Support Engineer

Permanent @Garniche Jobs UK in IT
  • Dublin, Dublin City View on Map
  • Post Date : September 20, 2022
  • Apply Before : October 30, 2022
  • Salary: $3,090,035,300.00 - $35,300.00
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Job Detail

  • Job ID 247582

Job Description

We have an exciting opportunity for a highly customer-focused and enthusiastic Desktop Support Engineer with a genuine interest in solving IT issues, to support our client Pfizer. We are looking for engineers to be based from either of the 3 sites in Ireland in Dublin, Newbridge or Cork.
This is a permanent full-time role working Monday – Friday, 37.5-hours per week. There may also be a requirement to work as part of the on-call rota team to provide critical out-of- hours support when necessary.
The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.
All applicants must have residency and right to work in Ireland
Responsibilities include:
Working on behalf of FDS on our client (Pfizer) sites as part of the Pfizer Digital Site Services Team
Support various pieces of infrastructure including network printers, network hardware and server hardware in a Hands & Eyes manner
Providing L2 Desktop Support Engineers to end users in office and pharmaceutical production environments
Work to resolve issues accurately and efficiently, within set targets and in a professional manner
Take ownership of tickets escalated from the service desk & other teams, handling them appropriately
Work comfortably on your own, identifying and prioritising incidents, requests, & escalations accordingly
Work well as part of a small, close-knit team
At times, work in an L1 role in a physical or virtual “kiosk” setting, providing first-hand service to users
Ensure that all activity is accurately documented and recorded in line with ITIL practices
Contribute to the creation and upkeep of Knowledge Base Articles
Adhere to all IT Asset Management procedures & policies
Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks
Essential skills / qualifications:
Ready to learn and face new challenges
Excellent written and verbal communication skills
Ability to work independently and as part of a small team
Experience of working in a Desktop support role (3yrs+)
Tested software and hardware troubleshooting skills
Experience of supporting Windows 10
Experience of supporting Microsoft Office suites including Office 365
Experiencing working in a highly regulated/ITIL environment, with appropriate service/ticketing systems
Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
Server Hardware support experiencing (racking and providing Hands & Eyes support)
Printer hardware knowledge
Desired skills/qualifications:
ITIL certification
Experience supporting legacy Windows operating systems
Experience supporting PCs or Benchtops in a laboratory or production environment
Experiencing supporting Label Printers, & Mobile Handheld Computers
HP Service Centre/Service Manager experience
Employee benefits:
* Flexible benefits including, medical insurance and eyecare vouchers
* Company pension scheme
* Income protection after 6 month’s service
* 23 days’ holiday raising to max 25
* Option to purchase/sell additional holiday
* Life insurance
* Employee Assistance Programme
Sounds good? Apply now for consideration!
By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for