Job ID 207773
Job title: Desktop Team Lead
Job type: Full time, Permanent
Are you looking to step up into a Team Lead position? Do you want to be part of the Operation Change function including the introduction of new technologies?
This is a great opportunity to head up the Desktop Team to ensure that users have fit for purpose devices deployed using a fast and efficient process and that incidents and service requests are managed within KPI’s to avoid service breaches.
How will my career develop?
The Team will take ownership of problems relating to the desktop infrastructure while ensuring that the environment is maintained and patched to manufacturer specification and plan for the remediation of risks and vulnerabilities within specified timelines. You can do this by inputting your own processes and procedures to make the team as efficient as possible.
You will have comprehensive knowledge of Desktop Technologies and be an excellent team player with time-management and organizational skills. You will have a passion for problem solving with excellent attention to details
The Desktop Team Leader will also be responsible for the production of management and adhoc reports and will act as a Duty Manager when required.
Your core responsibilities:
Act as SME for Desktop Technologies,
To lead and motivate the team of desktop engineers
Manage the team to ensure that tickets are prioritised and closed in line with SLAs to avoid service breaches.
Act as technical mentor for the desktop team, providing technical and career development support for the team members.
Ensure that all team members have development and training plans that are reviewed and updated as part of monthly Check-ins.
Work with the Client ICT Team to understand service impact of faults.
Take the lead on new products/systems implementation
Be responsible for the support status and security requirements of the desktop environment
Provide documentation and training to onboard new desktop services.
Ensure documentation is available and kept up to date.
Provide accurate and timely management reports as defined.
Ensure that accurate records are kept of current stock levels and that all repairs of faulty equipment are carried out in a timely manner
Proactively drive the use of Self-Service tools. Grow and maintain knowledge management to increase quality of data available.
About The Company
My client are a leading provider of digital solutions and managed services for public sector and regulated markets. They help organisations around the world to deliver better outcomes for people and places.
Recognised Gold Standard ‘Investors in People’
My client’s exceptional team and culture sets them apart. They take great pride in their people and culture – supporting and celebrating the talents, qualities and vital contributions of everyone in the global team.
Diversity Leader, ranked as one of the top European companies for workplace diversity and equality – Financial Times 2021.
Range of benefits
In return my client can offer a competitive salary & package and the opportunity join a leading software and solutions company that has gone through a sustained period of growth