EPOS Engineer

Contract @Garniche Jobs UK in IT
  • Ipswich, Suffolk View on Map
  • Post Date : March 14, 2023
  • Apply Before : April 27, 2023
  • Salary: $125.00 - $125.00
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Job Detail

  • Job ID 338878

Job Description

Field Service Engineer (EPOS)

Location: East of England covering postcodes (CM,CO,IP,NR,RM,SS)

Day rate: £125.80 per day in scope of IR35 (umbrella)

Overtime at time and a half and double time available.


To liaise with local customer representative/s in order to diagnose faults and ensure a rapid, accurate & long-term 'fix' to problem
To complete 'fix', and any necessary preventative maintenance work, to ensure IT equipment is returned to working order as quickly as possible and without the need to return to site to complete further work
To ensure replacement parts are utilized only where the diagnosis proves it is essential to do so
To ensure local customer representative/s is updated on call progress, fix or future action and likely timescales
To advise local customer representatives on proper care of equipment and provide simple training or advice that will prevent the recurrence of fault
To update call management system, in real time, on activity and progress
To ensure all IT spares are returned in a timely manner and in accordance with logistics procedures
To prepare ad hoc briefings / reports on work completed to enable future engineers to undertake work on recurring calls
To complete ad hoc duties and tasks allocated through line management chain from time to time
POS, SCO, IT Equipment etc and/or general servicing

Key skills:

Proven track record of more than 1 year Service Technician.

Successfully completed education in IT- or mechatronic/electronic-related profession.

PC literacy and good knowledge and application of the relevant tools and methods.

Product knowledge of relevant industry and basic ITIL skills preferred.

Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.

Acceptance of exposure to the outside elements.

Shift adaptability, which would include an on-call rotation for evenings and weekends.

Exceptional customer service skills are needed.

Ability to organize and inventory truck stock parts and tools.

Sense of urgency, organizational skills, professional presence and work in team environment.

PAYE option: £112.25 per day

Overtime at time and a half and double time available.

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