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Field Engineer (Branch)

Permanent @Garniche Jobs UK in IT
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Job Detail

  • Job ID 207959

Job Description

Are you looking for a better work life balance .

We have a new role working within Managed Services, we are looking for a Branch Engineer with a cabling or networking background, who ideally has some experience in moves, adds and changes and an understanding of structured cabling infrastructure, who is eager to work in a dynamic, fast paced environment, in accordance with quality standards and service levels. You will be covering both MSP and Data Centre environments and need to be comfortable being customer facing.

* As a Branch Engineer you will be involved in moves, adds and changes.

* Network troubleshooting.

* Liaise with 3rd Party Vendors

* liaise with Customers Network team/s

* Deal with end user connectivity faults (e.g. incidents, physical fixes.)

* This multidiscipline role involves establishing professional working relationships and delivering service excellence, whilst observing and achieving the customer service level agreement.

* The role would be best suited to a driven and enthusiastic individual, with a passion for customer service, excellent communications skills and willingness to succeed.

* Manage all related activity to successful completion of the job in line with agreed quality measures and client specification requirements to achieve targets within agreed timescales.

* Some experience on the installation of structured cabling systems

* Knowledge and experience in cable testing techniques

* The ability to locate and rectify faults on structured cabling

* Able to be a team player, working to achieve common goals

* Able to use initiative and apply a forward thinking mind set

* Demonstrate the ability to interface with customers with a professional and informative approach

Hours M-F 8am till 16:30 (40hrs)

Not Bank Holidays or Weekends & no shift work

Company van & Fuel Card