Job ID 270561
Field service IT support engineer / Helpdesk Operative
Are you seeking a rewarding career with an established and growing company that offers employee benefits and career training and development?
Become a part of a thriving established IT support specialist company!
We are seeking a field service engineer / helpdesk operative to join this rapidly expanding team. There is great potential for the right candidate to progress quickly with regular training and incentives to expand your skill set.
You need to be pro-active, able to use your own initiative, work under pressure and to deadlines with attention to detail.
The job will consist of the following:
" Provide first line telephone support
" Perform hardware and software maintenance at office in High Wycombe
" Conduct scheduled support visits to our small business, charity and education customers
" Conduct emergency support visits to our small business, charity and education customers
" Complete scheduled on-site system installations
" Assess and enhance our service offering, procedures and practices and affect a positive improvement in everything we do
The Ideal candidate will have the following
" Excellent communication skills
" Can do attitude
" Good interpersonal skills
" Windows 7 or Windows 10 support experience
" Office 365 and Azure experience
" Microsoft Certifications preferred
" Good understanding of Networking
" Experience of performing IT support with Schools
" Ability to work under pressure and work to deadlines
" Ability to work as a team and with your own initiative
" Accuracy and attention to detail
" Ability to adopt flexible working practices
" High standard of office practices
" Good telephone manner
" Own vehicle and able to travel within approximately 30 mins from the office
" Ongoing Training and career development via Industry training or apprenticeship scheme
" Remuneration of travel costs
" Laptop and Mobile phone provided
Our client is a small established IT organisation with a strong emphasis on providing customer satisfaction whilst providing a challenging, relaxed and varied environment.
They specialise in providing bespoke solutions to the education and small business sectors.
" Hybrid possible
Job Types: Full-time, Permanent
" Company events
" Company pension
" Employee discount
" Free or subsidised travel
" Free parking
" On-site parking
" Sick pay
" Work from home