As our 2nd Line Site Based Cover Engineer, you're able to attend client sites across London, Tring, Luton, and Oxford, providing essential support to our valued onsite clients. You're keen to work with a range of technologies and systems, ensuring that our clients' IT infrastructure is running smoothly and efficiently.

As a site-based service desk engineer, you'll be a huge support to your team when they are on leave, sick or training. You're constantly challenged and engaged, with new and exciting projects to work on.

Here's one of the team at C+C Mirus:

Requirements

You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in the IT industry. This means working with latest technologies and supporting users is something you'll look forward to.

Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") – troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.

With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary.

Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you.

You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.

These are some of your areas of expertise and where you will be able to showcase your IT skills:

MS Windows Server Technologies (Intermediate knowledge)
Office 365
Active Directory
VMWare VSphere
Able to communicate verbally and in writing to both technical and non-technical audiences.
Creative, analytical problem solver with the ability to apply original and innovative thinking.
Methodical approach suitable to resolution of client requirements.
Able to manage changing workload and priorities.
Able to work both within a team and using own initiative.
PC/Server Hardware – diagnose and upgrade, both hardware and firmware on PC'
AD – configure new users, new OU's, configure sites and services, resolve issues
DNS – running through the Active Directory based DNS structure to ensure domain entries exist for Domain Controllers, Services and devices. Troubleshooting name resolution issues on endpoints using standard tools
IP networks, TCP/IP, DHCP etc., routers, switches, broadband, firewalls
NAS & Storage Technologies
Understanding of Backup technologies, understanding of Cloud Repositories advantageous. Ability to troubleshoot failed backups and copy jobs
Understanding and Basic troubleshoot issues under group policyBenefits

Click for the list of benefits.

Join a dynamic work environment that involves client site visits and the additional car allowance attached.

Hit the apply button to easily share your details with us and we promise to respond quickly