Established in 1998 our client, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training the successful applicant will be responsible for both internal and external clients.

The Role

– The day to day role will involve resolving issues and support for management and employees of our group of companies from a ticket- based system. The role will also require the successful applicant aiding and supporting our external customer base.

Experience

– Minimum of 1 year in a Desktop Support environment

– Proficient with Windows Desktop Operating Systems essential (WINDOWS 10/11) /MAC

– Basic experience with Windows server Operating systems

– Proficient with Microsoft Office applications essential (2016 / 365)

– Basic networking knowledge (DHCP, DNS)

– Basic experience with with various internet connectivity mediums essential, xDSL, Fibre

– Basic experience with Enterprise Antivirus packages

– Basic experience backup management

Responsibilities

– Remote IT Telephone support for customers

– Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, internet, intranet access.

– Provide remote support using any industry accepted remote support software

– Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services.

– Adherence to call logging process

– Password resets/ mail routing / new accounts etc.

– Logging customer queries and meeting SLA's

– Updating existing tickets with SLA times

– Remote IT Maintenance for customers

– Ensuring that the operating system and personal productivity applications are configured for optimal performance using industry best practise.

– Scheduled server maintenance

– On-site IT Support for customer

– Escalate when needed in accordance with SLA

Education & Qualifications

– A Levels

– A+ N+ or Microsoft MCSA / MCSE optional

Other requirements

– Have previous IT remote telephone support experience

– Driving

– Fluency in English is Mandatory

– Good personality

– Willingness to learn

We offer the following benefits

– A competitive salary

– Industry recognised training and personal development plans

– Staff bonuses and holiday incentives First Line IT Support role then please apply to Aligra Personnel on (phone number removed)

If you feel you have the skills for our