First Line Support – Hybrid, Skipton – Free Parking

Permanent @Garniche Jobs UK in IT
  • Skipton, North Yorkshire View on Map
  • Post Date : February 28, 2023
  • Apply Before : April 27, 2023
  • Salary: $1,800,020,000.00 - $20,000.00
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Job Detail

  • Job ID 331696

Job Description

First Line Support – Hybrid, Skipton – Free Parking

This is a great opportunity for a confident person who enjoys communicating with different individuals and thrives in a target driven environment.

Corecom Consulting has recently partnered with a well-established, award winning, software company. The successful candidates will work across three flagship products. We are on the lookout for two strong Product Support Advisors who will work towards reducing SLA times by 3 days.

Working as a 1st line support, your roles will involve:

Managing incoming telephone and email queries through to resolution
Using Salesforce to track and resolve tickets
Keeping customers up-to-date with ticket progress
Helping people identify and resolve issues

Therefore, if you have any of the following, I would love to speak to you:

Problem-solving mindset
Excellent communication skills
Good listening skills
Ability to work effectively in fast paced environments
Passion for teamwork
GCSE or equivalent – Maths, English and Science

What's in it for you?

Car parking
Internal opportunities
Hybrid working

This is a great opportunity to work in an environment where no two days are the same!

Applications are closing on the 3rd of March, so apply now to avoid disappointment! Alternatively, you can submit your application

"At Corecom, we don't just accept differences, we celebrate them and thrive on them for the benefit of our employees, our clients and our candidates. Internally, we thrive from our differences and want our employees to be proud to be themselves and proud to be Corecom. Externally, we utilise those differences to help our clients and candidates strive for a more diverse and inclusive world