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Group Account Manager

Permanent @Garniche Jobs UK in IT
  • TN38, Hollington, East Sussex View on Map
  • Post Date : November 1, 2022
  • Apply Before : December 1, 2022
  • Salary: $3,000,035,000.00 - $35,000.00
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Job Detail

  • Job ID 271043

Job Description

My client is a UK-wide group of ICT specialists enabling businesses to work smarter through technology. They work with their clients to bring together organisation design, processes and technology, in order to achieve business goals and deliver a standout customer experience.

We are recruiting for a Group Account Manager to join their team in Sussex with a basic salary of £30,000 – £35,000

Working as part of a small, hardworking and enthusiastic team, the role involves managing a base of c50-100 business clients. You will build relationships with key stakeholders, upsell and cross-sell, renew customer accounts and maintain an elevated level of customer care whilst supporting customers across the whole of their ICT estate, including but not limited to, hardware, software, IT Support and telephony.

You will be expected to conduct regular face-to-face visits and ensure the happiness of accounts from start to finish.

Main responsibilities include:

* Maximising revenue from their existing base of customers by upselling and cross-selling

* Identify opportunities and assist with selling these to your customer base, utilising our Solutions Team and Pre-Sales Specialists where needed

* Be comfortable introducing Solutions to your customer base

* Understanding the customer’s business need and aligning the relevant technologies and Professional Services

* Work with sales management and marketing to build an effective account and opportunity plan

* Target new prospective customers in key verticals to grow your own account base.

* Build long-term sustainable relationships with decision-makers and take full responsibility of the customer during the lifecycle.

* Work to exceed a defined set of targets and KPI’s and accurately report pipeline, ensuring reporting systems such as CRM are kept up to date

* Prepare and issue customer proposals in a timely manner

* Secure new revenue from your base whilst managing churn

* Welcome new customers to the company, and ensure new products and services meet the customers’ expectations

* Manage a base of 50-100 ICT customers, remotely and face to face.

You must have:

* Ability to build rapport

* Stakeholder management

* Flexible approach to work

* Negotiating

* Time-Management

* Word

* Outlook

* Powerpoint

* Teams

* ICT industry knowledge

* B2B sales

* Resilient

If you're looking for a new role in account management apply today and a member of our team will give you a call to discuss