Head of IT Service Delivery  

Our client based near Manchester is currently looking for a Head of IT Service Delivery. You will be working with an organisation that is significantly looking to grow during 2023. The ideal candidate will have a proven track record in defining implementing, and improving ITIL-aligned processes and can work equally with Senior Stakeholders. The successful candidate will have experience working in a 24/7 Support Environment and will be able to engage and assess potential global suppliers.

The Head of IT Service Delivery will be responsible for:

Designing and delivering the best IT experience for the end-user, from the pre-boarding to the onboarding of your colleagues, as well as their in-life support.  

Specialist knowledge of ITIL Service Management disciplines and experience in implementing and maturing Service Management capabilities into global organisations

You will use the ITIL framework, but also be keen to learn, experiment and adapt it to deliver the best possible support to the end user, while additionally driving your service desk team to offer a premium user experience, both onsite and remotely.

You will manage and shape the Service Delivery team, helping to define the support model and the operational processes of any new systems developed, as well as managing any escalations linked to them. You will also be part of the Major Incident Management team, where you would own the incident management resolution process during a major incident, until the restoration of the service.

Skills you need for the position of Head of IT Service Delivery:

ITIL qualified to ITIL Expert level or better (or equivalent)

Passion for excellent service

Knowledge of end-user IT technologies

Investigative skills to find the root cause of any major incidents

Strong sense of ownership

A people leader and team motivator

Experience in managing 3rd parties and vendors

Benefits for the Head of IT Service Delivery:

Hybrid Working available

Flexible working

Healthcare

How to Apply if you’re Interested in this Job:

If this sounds like your perfect role, click Apply without delay!

Head of IT Service Delivery