Helpdesk Support – Cardiff – Full time £19,000

We are currently seeking a highly motivated individual to join our team as an entry-level Helpdesk Support professional. In this role, you will be responsible for providing technical assistance and support to our customers via phone, email, and chat. The ideal candidate should possess excellent communication skills, strong problem-solving abilities, and a desire to learn and grow in the field of technical support.

The company is an IT service and consulting leading technology support in retail, hospitality, healthcare and entertainment.

The role:

Respond to customer inquiries and provide technical support via phone, email, and chat.
Troubleshoot and resolve technical issues related to hardware and software,
Previous experience in a technical support role is a plus, but not required.
Excellent written and verbal communication skills.
Strong problem-solving and troubleshooting skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite and experience with helpdesk software.
Full-training is providedIf you are looking to kick-start your career in IT, we encourage you to apply for this exciting opportunity. This is an entry-level position with room for growth and advancement within the company. We look forward to hearing from you!

Our client is actively interviewing so apply as soon as you can!

Helpdesk Support – Cardiff – Full time £19,000

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy