First Choice Homes Oldham (FCHO) aims to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham. We are committed to boosting the Oldham economy and providing excellent benefits for our employees.

A future-focused and progressive not-for-profit housing association, we want to make Oldham a place where people are proud to live and work. To deliver our promises to our customers we are looking for a highly motivated, customer-focused individual to appoint to the following key position:

ICT Infrastructure Support Officer                                                         Circa £25,000 per annum.

Permanent

We have an excellent opportunity for an experienced Infrastructure Support Officer to join our ICT team who will be primarily responsible for providing 1st and 2nd line ICT support, providing efficient problem resolution, advice, and support to colleagues across the business, supporting the ICT infrastructure, ICT Security and the ICT operations ensuring the ICT infrastructure is reliable secure and available.

The post holder will have experience in providing ICT Support and will assist in the testing, development and continuous improvement of operational procedures relating to the delivery of ICT Services.

The successful candidate will provide agile support across all the FCHO Offices and provide desk-side support when required.  The post holder will also be responsible for ensuring support documentation is maintained and updated in-line with changes in technology

They will ensure that service levels are achieved and/or take appropriate actions to resolve or escalate any problems/incidents that arise and ensure senior managers and stakeholders are kept informed of any extensive breaks in service.

In return you can expect a range of benefits including:

37 hour working week

 Attractive pension scheme – six per cent employer contribution

Free healthcare options – health cash plan for you and your dependents, including Employee Assistance

Holiday entitlement of 30 days and 8 public holidays, plus 1 shut down day determined by the company

Enhanced maternity, paternity and adoption leave

Enhanced occupational sick pay

Hybrid working

Discounted gym membership

Vouchers or cashback on holidays, shopping or days out

Death in Service Benefit

On-site cafe

If you have a passion and commitment for delivering excellent services with leadership and enthusiasm to deliver the best experience to our customers we encourage you to apply.

We positively encourage applications from disabled people, women, young people, Veterans and serving British regular or reserve Armed Forces Personnel, the LGBT community and the BME community.

Details of the application process are available on our website at following the link “Working with FCHO”

The deadline for completed applications is 24th March 2023 at 12:00pm

Interviews and assessments are to be confirmed