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Infrastructure Engineer

Permanent @Garniche Jobs UK in IT
  • BH15, Poole, Dorset View on Map
  • Post Date : September 12, 2022
  • Apply Before : October 27, 2022
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Job Detail

  • Job ID 243441

Job Description

SC Clearance will be required for this role, if you already have clearance this will be an advantage, if you do not, you will be sponsored for your SC clearance as long as you meet the minimum requirements as a UK resident for the last 5 years
You + The Challenge
You're a knowledgeable Infrastructure Engineer and have developed some great skills having worked in the technology industry, providing technical support.
This means you're pretty caught up when it comes to taking ownership of tickets allocated to you and managing them through resolution or escalation.
You're all about being able to ensure SLAs (Service Level Agreements) are met and so troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints, reporting client-facing risks and customer feedback. You will work as a Team to provide onsite, and some hybrid technical support, for one of our clients. This can include incident; problems, change requests or projects depending on the requirements of any of our customers. The engineer must possess excellent verbal communication skills as well as exceptional analytical and technical skills and continually look to improve on this. In addition, they need to collaborate with the entire On-site team with positive communication and sharing of knowledge and information.
* Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual; polite and with empathy).
* Take ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation.
* Ask targeted questions to apply accurate troubleshooting.
* Contribute fully as an active team member and ensure personal and team objectives are achieved
* Maintain a professional relationship with clients and peers.
* Utilise excellent customer service skills and exceed customers' expectations.
* Report potential client facing risks.
* Report customer feedback and potential product requests.
* Maintain personal development plan with support line manager.
* Collaborate with other teams to maintain standards and functionality.
* Undertake any other tasks as assigned by management.
* Availability during your shift hours (which may incur shift & desk rotation).
* Troubleshoot, maintain, and support a wide range of systems.
* Ensure Service level agreements ("SLAs") are met.
* Ability to work unsupervised.
* Prioritise and manage several open issues at one time.
* Apply a high level of attention to detail.
* Collaboration with other technical resources and third parties.
* Documentation of processes and procedures along with creating guides where required for the Team.
Just as a reminder, you're not alone here, you've got a team by your side (literally, too!)
This means that you reside in the UK, are a team player open to collaboration remotely but mostly onsite, ensuring personal and team objectives are achieved and, will provide further guidance when needed – is this the kind of growth and activity you're looking for?
Requirements
Below are some of areas you have experience with and where you'll get to showcase your IT skills in this role:
• Strong MS Windows Knowledge W10/Server 2012/2016/2019
• Experience administering Linux operating systems and integration with MS Windows both desktop and server
• Good understanding of IT security practices, systems patching
• Strong Knowledge of VMWare
• Knowledge of SAN setup and administration
• Networking skills in LAN and WAN.
• Knowledge of systems resource allocation and management
• Veeam backup technology and implementing backup strategies, administering backups
• Willing to learn how software tools can be implemented and support engineering development activities
• Ability to work well in teams as well as autonomously
• Committed professional with good customer service ethic as working onsite within a technology led, fast changing environment
• SC Clearance will be required; however, we will sponsor you if you are not currently cleared. It is requirement for this role to have been UK based for the last 5 years
• Linux
• PowerShell scripting, C programming or Unix shell scripting
• SQL Server database administration and scripting
• SharePoint 2010/2013
• Apache Webserver / IIS configuration and support
• SCCM
• Lumension end device protection
• SolarWinds Orion or LEM
• SCCM knowledge of creating PC builds would be useful
• Ensuring backups of data systems have taken place
• Technical administration of Linux and Windows system
• Understanding the Engineering team requirements and making improvements through new software
• Documenting processes and procedures
• Briefing the Operations Manager, IT and appropriate engineering staff of proposed systems changes
• Assisting and writing risk management documentation for accredited systems
• Monitoring and managing resources for infrastructure with designated workloads
• Checking log files and audit of procedures for protective monitoring and policies
• Administering primarily Windows Server and some Linux OS
• VMware administration and projects
• LAN and WLAN administration
• Managing system resources to meet changing requirements –
• Administering and supporting IT tools, SolarWinds / Proxy servers / DMZ requirements
• Administering Veeam backups for multiple systems
• Administering security and software updates on multiple systems
• Supporting mobile device management tools
Regardless of being exceptionally skilled analytically and technically, you also want to learn and are willing to gain relevant qualifications and accreditation's, ultimately, you'll be developing your IT skills and we'll be happy to help you achieve this.
You thrive in a fast-paced environment, where there is constant activity, enabling you to prioritise, work to deadlines and put your excellent customer relations skills to the test. Challenges are oncoming – are you ready for that?
Us + Our Mission
Content+Cloud is a leading UK-based cloud services, digital transformation and managed services provider.
With a strong focus on Microsoft solutions, the business boasts 4 MVP (Most Valuable Professionals), 16 Microsoft Gold Certifications, and we are the most-awarded Microsoft partner in the UK.
Not only that but we are one of the world's top managed service providers, winners of the UK Cyber Security Excellence Awards 2021, and we have a whole host of other awards and accreditations to our name.
You + Your Application
Hitting that apply button. Your CV isn't up to date? Not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
You can count on us to respond!
Benefits
Click here for the package of benefits that comes with this role.
All recruitment and selection for Content+Cloud is guided by the principles of our Employment Equity Plan