Job ID 207948
Concept Resourcing are currently recruiting an IT Support Engineer commutable to Accrington, Lancashire.
The purpose of the role is to support IT project activity including but not limited to; build and upgrade of IT kit, handover of device to user and hypercare support.
Contract Duration: 6 weeks
£130.00 per day via umbrella (inside IR35)
Site based role
Travel to 1 satellite office required
Monday to Friday throughout duration of contract
9.00am – 17.30pm* subject to variation
Use of own vehicle required
Possibility of extensionThe Role:
Build the laptops using a USB key, Intune or SCCM build and configure process
Supply new laptops to new users
Send out new laptops and other laptop peripherals to users and maybe remote users
Help out the users when possible, with IT related issues
Patching network devices
Manage the daily hypercare call, logging, assignment, tracking and resolution of all logged incidents
Provide daily updates to leads and stakeholders to update on status of open incidents
Manage successful delivery of key fixes & high priority incidentsThe Candidate:
Experienced in the build & configuration process of desktops, laptops and printers, following pre-written scripts
Hardware and Software installations / Remote Hands / Phone Rollouts (configuration required) Desk-side support.
Smart Hands / Competent
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Ability to work on their own initiative
To work through issues analytically and successfully
At least 3 years of experience in the field or in a related area required
Strong customer service skills
Strong written and verbal communication skillsThis contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. the above rates are the umbrella company rates subject to weekly fees and deductions.
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