Job title: IT Engineer – Mandarin speaking/Chinese

Location: London

We are looking for an experienced IT Engineer working at a well-established e-commerce company which operates leading marketplaces in the B2B, B2C and C2C retail and wholesale space, as well as Cloud, Payment, Marketing and other services and platforms.

Responsibilities:

Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
Deliver IT orientation to new employees with our client's standards and provide regular user training to improve user productivity
Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
Manage IT assets in the region and ensure accuracy of IT assets management
Manage outsourced engineers to deliver IT services up to our client's standards
Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region
Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT supportQualifications

3 -5 years of experience in IT
Fluent in English and MandarinTechnical Skills

Experienced computer troubleshooting skills (windows 10 and mac OS)
Familiar with windows server and relevant permission
Familiar with Cisco telephone and conferencing systems
Physical server and virtual server management
Networking skills such as managing network switch/firewall/etcPersonal Skills

Strong spoken and written Mandarin and English language skills
Good telephone manner, patient with good communication skills
Strong customer service sense with a humble attitude
Willingness to take initiatives, hands on and result driven
Quick learner and ability to embrace changeProject People is acting as an Employment Business in relation to this vacancy