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IT/EPOS Field Service Engineer

Permanent @Garniche Jobs UK in IT
  • Aberdeen View on Map
  • Post Date : July 12, 2022
  • Apply Before : August 12, 2022
  • Salary: $2,300,024,000.00 - $24,000.00
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Job Detail

  • Job ID 207856

Job Description

Concept are currently recruiting for I.T / Epos Hardware Break-fix Field Service Engineers.
Our clients Field Service team is made up of passionate, friendly and experienced engineers dedicated to providing exceptional IT solutions and support to the Retail industry.
We are looking for someone that has a strong technical background and is ready to deliver an amazing service. You will receive a range of experience and exposure, with lots of support and fantastic employee benefits / care.

Job Description:

Onsite support
Field based work
Diagnostics, swap out, break fix, upgrades and builds of both IT hardware and Retail IT hardware – including cables and peripherals
Desktop, Network and EPOS / Retail Tech
New system installations & upgrades (desktop, laptop, network, EPOS)
Communication with clients
Support, procedures & ticket management
Work in conjunction with customer policies and processes
Maintain skills and knowledge required to perform the role to the required standard and be accepting of further training
Embrace new technologies and adapt to change
Achieve KPI of 5 visits/ fixes per day
Strong Knowledge / understanding (MUST HAVE):

Setup/ Installation of EPoS, scanners and chip and pin
Setup/Installation Windows 7,8,10 and MAC OS
Basic Knowledge / understanding (MUST HAVE):

Routers, Switches config, AP's, Printer (Scan to mail/Printer), EPOS
Any Knowledge / understanding (GOOD TO HAVE):

Servers, Cisco ASA Firewall, Routers (NAT, PAT) & Switches (Vlan, VPN), SNMP)
Must have:

Attention to detail
Self-starter and driven towards excellence
Able to work under pressure
Works well autonomously
Able to hit the ground running
2+ years solid IT OR Retail experience
IT certified (either or all – Microsoft, Cisco, A+, N+)
Good customer facing skills
Ongoing collaboration with team members to improve on current systems and processes.
Ability to pass BPSS & SC Clearance as these are required to complete if successful
Shifts with open vacancies:

Monday to Friday 9.00am – 17.30 with 24×7 OOH support
Weekends and evenings – 1 in 2

Company Vehicle & Fuel Card
Various Retail discounts, Gym membership discounts and Cinema tickets
Additional pay:

OOH rota 24×7 – 1 weekend in 2 – Circa 4k per year on top of salary
Call out paid as overtime
Overtime payment applicable if not part of shift