Role duties

Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)
Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop
Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities
Problem resolution, root cause analysis, and continuous improvements for long term solution
IT Asset Management for starters and leavers
User engagement to encourage best practice and effective use of all services and applications

Skills Require

Experience of working in a professional services environment
Great customer interfacing skills, professional and personable with a 'can do' attitude and client service mentality. This is very important as this is a 'stand-alone' role
Relevant technical experience in a distributed end-user environment, MS Windows, MS Office
Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers
Proven structured and analytical problem solving ability
Excellent communication skills – both written and verbal with a willingness to share information and learn from others are also essential