My client, a global, professional service business is looking to appoint an IT Support Analyst to support both the Cheltenham and UK team. A rare opportunity to work for a leading firm with a great working environment/culture and excellent benefits package.

Key responsibilities

* Providing a professional and consistent level of telephone and desk-side support to the Cheltenham office, and other offices as required

* Assisting with providing support to the firm by telephone and remote control as required

* Ensuring all requests are accurately recorded and responded to within a timely manner

* Assist in the setup of any internal or external virtual meetings

* Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues

* Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system

* Promoting the use of IT to staff

* Liaising with Technical Support team and third-party maintenance suppliers

* Imaging and maintaining laptops

* Deployment and maintenance of mobile devices

* Administration of the telecoms systems

* Utilising and providing updates for the IT knowledge base

* Requirement to cover planned absences in UK offices

* Assisting with the creation and updating of documentation

* Provide cover of the Service Desk when required

* Other support related activities as required

Skills required

* Ability to work independently and as part of a team

* Excellent customer service and communication skills

* Good knowledge of Microsoft applications, particularly Outlook

* ITIL aware

* Sound troubleshooting skills

* Good knowledge of Windows 10

* Experience of supporting Multi-Functional Devices and printers

* Experience of supporting mobile devices including iPhones