IT Help Desk Support – 1st Line Support

Permanent @Garniche Jobs UK in IT
  • Colchester View on Map
  • Post Date : January 13, 2023
  • Apply Before : March 1, 2023
  • Salary: $1,800,026,000.00 - $26,000.00
  • 0 Click(s)
  • View(s) 1
  • Share:

Job Detail

  • Job ID 307247

Job Description

IT Help Desk Support – 1st Line Support| Colchester | Monday-Friday 9am to 5:30pm | £18,000-£26,000 depending on experience | 25 days holiday

Our client is a specialised Freight Forwarding and Fuel Distribution Software company with over 30 years of Software development experience with a growing UK & international customer base.

What can you expect in return?

The chance to join a well-established company
The opportunity to become part of a hardworking, dedicated team
To showcase your knowledge and experience
25 days holiday
Private medical
Pension Scheme
Are you the right person for the job?

Excellent communication skills that allow you to interact with customers & colleagues
Working knowledge of desktop applications to include Microsoft Office
What will your role as an IT Help Desk Support look like?

Support existing customer base via phone/email/in person
Provide technical assistance for questions and problems
Create a superlative customer experience with proactive communication throughout the life cycle of a support issue
Escalate more technically challenging issues to second-line support staff while keeping the customer fully informed of the progress
Following up with customers to ensure full resolution of issues
Recording of common issues with resolutions within a support database
Remote Installation of software updates
Check data backup logs for expected operation
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

Talent Finder is an advertising agency. Once you have submitted your application it will be passed to the third-party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm to whom your application has been forwarded to