E-mail: betterlocaljobs@gmail.com

IT Helpdesk Analyst

Permanent @Garniche Jobs UK in IT
  • Basingstoke, Hampshire View on Map
  • Post Date : June 28, 2022
  • Apply Before : July 30, 2022
  • Salary: $2,100,023,000.00 - $23,000.00
  • 0 Click(s)
  • View(s) 1
  • Share:

Job Detail

  • Job ID 199558

Job Description

An exciting opportunity to join a fantastic company working on their IT helpdesk team working as 1st Line Support.

Primary Duties and responsibilities:

* To provide 1st line technical support; answering support queries via phone and email and to support users remotely.

* To maintain a high degree of customer service for all support queries

* To take ownership of user problems and be pro-active when dealing with user issues

* To log all calls on the internal helpdesk system

* Respond to enquiries from clients and help them resolve any software problems

* Escalate problems where necessary

* Understanding basic hardware fault finding for laptop and desktop issues
Understanding of key protocols e.g. SMTP,SNMP,DNS,IPV4, Bonjour, SMB

* Broad experience of managed print services and hardware

* Build and maintain internal relationships

* Carry out any other reasonable tasks/duties to support the IT department as directed by line management

* Experience in utilising remote management tools to diagnose, investigate and resolve faults/consumable consumption/diagnose predictive parts (preferred but not essential)

Person Specification & Skills required:

* Excellent customer service and presentation skills

* Clear verbal and written communication skills

* Ability to work under pressure to specific SLA’s, to prioritise and multitask

* Awareness of the basic components that make up a PC

* Desire to continually enhance job knowledge and skills

40 Hours per week Monday to Friday, standard business hours