IT Infrastructure Specialist

Permanent @Garniche Jobs UK in IT
  • Chorley, Lancashire View on Map
  • Post Date : January 11, 2023
  • Apply Before : March 5, 2023
  • Salary: $4,000,055,000.00 - $55,000.00
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Job Detail

  • Job ID 305985

Job Description

As a competent Infrastructure Specialist, you will be able to provide IT consultancy. In particular, your primary focus will be on the implementation, migration, training, development and maintenance/upgrades of both the hardware and software.

You will effectively support clients and colleagues as requested in a timely manner in line with the client's support contracts. You will also have responsibility for your specialism area; escalations, process improvement, documentation and training.

You are required to be able to provide reactive and pro-active technical support services and incident management for the following types of work:

Monitoring and maintaining systems and networks
Installation and configuration of systems
Diagnosing faults on both hardware and software
Solving technical and application issues by phone, email or in person
Walking clients through troubleshooting steps
Re-fitting and/or replacing of client hardware
Supporting updates and/or roll-outs for client applications (training of users as needed)
Working to SLA's
Prioritising and managing multiple open tickets
Establishing good working relationships with clients

You will also;

Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
At times, be required to work out of the Office, at Client sites or our data centres. This will require travel possible overnight stays and has potential for working out of office hours

Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
Proven experience in an IT Support Role and Team

Salary: £35,000 – £55,000 (DOE)

Location: Chorley

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace