We have a fantastic opportunity for an IT Manager to join us at our newly renovated and stylish head office in Harrogate town centre.  Playing a vital role in our continued growth and development. Your flexible approach, strong communication and excellent relationship skills will see you thrive in this varied and fast paced role.  The IT Manager role is to maintain infrastructure technologies to drive strategy, security, support, scalability, value, and resilience to maximise technical and commercial opportunities for Jigsaw.  It’s an exciting time to be joining Jigsaw Insurance, as we continue to expand the team and provide a range of products and services to in excess of 200,000 customers. 

The Role 

Delivering IT Services to internal and external customers, including; Service Strategy, Design, Transition, Operations and Continual Service improvement. This is to ensure the availability of systems and services essential to a 24/7 operation
Change management – Responsibilities for the business’s change process, ensuring changes are delivered following an approved scope, in budget and on time.
3rd Party product ownership – Responsible for product ownership of systems supplied by 3rd parties, ensuring services are delivered in alignment with associated contracts and business requirements 

The Candidate 

Our IT department plays a vital role in our continued growth and development. Your flexible approach, strong communication and excellent relationship skills will see you thrive in this varied and fast paced role
You will work on a variety of projects to challenging deadlines, so you will need the ability to plan, prioritise and juggle your workload accordingly
You will be a proactive and self-motivated team player with strong IT skills, attention to detail and accuracy. Ability to work well under pressure is a must, as well as problem solving abilities and a logical and methodical approach
You will also be an effective communicator, who has a good standard of written communication, empathetic and understanding when dealing with colleagues and customers.
Minimum of 5 years’ experience managing a technical team
Experience managing outsourced services
Proficient understanding of ITIL processes
Solid understanding of business processes
Agile qualifications
Change management qualifications
ITIL V4 

Further Information 

We work hard to ensure Jigsaw Insurance is a great place to work. Our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.

Our exceptional office space has been recently re-modelled to be flexible and enhance your working life, with a variety of workspaces, collaboration zones, meeting rooms and games rooms for you to enjoy.

Our package of benefits includes:

Hybrid working, to help you strike the right work-life balance.
Group profit share scheme, an annual reward for all your hard work.
Group pension scheme, protecting your future.
Life insurance protection. 4 x annual salary, tax free for your loved ones.
Perkbox. Employee perks portal providing discounts on holidays, shopping, clothing and more.
Free vehicle breakdown cover. Roadside assistance and recovery anywhere in the UK.
Discounted Insurance, for your Car or Pet cover.
Increased holiday entitlement, to reward your length of service
Training and development opportunities via the Jigsaw Academy. Investing in your personal and professional development to help you achieve your goals.
Opportunities for apprentice schemes, specific to your preferred learning and career pathway.
Employee assistance programme, practical and emotional support for home or work related issues available 24/7, 365 days per year.
In-house wellbeing team, for physical and mental wellbeing support.
Free eye test, annual check.
Company social events, work hard and play hard.
Cycle to work scheme, significant cost savings on a bike and apparel of your choice.
Flexible dress code, dress for “your day”.
£500 employee referral scheme, financial rewards for referring a successful applicant to join the team.

REF-(phone number removed)