The client

Our Client is a leading provider within the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centres, Infrastructure and Industries.

With global presence in over 100 countries, they are seen as a leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems.

The Role

This role will you working under Manpowergroup working at a central client location in TELFORD.

The task of the On-Site Support Engineer /specialist will be responsible to support the customers on-site workplace and infrastructure equipment (including network related ones) physically on-location at their facilities including but not limited to.

The successful candidate will:

Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk
Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one
Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team
Ownership of Local equipment and data
Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services
Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals
Provide IT support and · the highest levels of systems and infrastructure availability
Provide physical on-site and/or remote support services for end users in remote locations
Provide on-site support for any activities for server maintenance upgrades
Provide L1 support for audio/ visual equipment
Provide VIP support with high level of services
Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users
Perform and support hardware and software IMACDs, reinstallations, updates and downloads
To be aligned with Employee Experience teams & strategy
Be a partner in change management adoption, new ways working and ATAWAD' Anytime, Anywhere, Any Device'

Candidate Profile Skills and Experience

The successful applicant must be able to demonstrate a background in the service of the following equipment profiles, either gained within a customer facing / field-based environment.

Knowledge of Microsoft Windows Server 2008R2, 2012 and subsequent

Knowledge of Microsoft Windows 10 and later

Knowledge of issues related to Microsoft technology environments complex

Knowledge of the main technologies of the telecommunications sector

Ability to perform independently the role of Single Point of Contact (SPOC) for issues and problems of TLC

Deep expertise in operational management of software products related to the environment and to the Microsoft technology

Expertise in handling issues related to distributing services, security and performance of Microsoft

Skills Required:

3+ years end user support experience in different platforms
Experienced with ITSM tools and VIP users support
Microsoft certified professional
SCCM, AD, McAfee, MS Outlook, Office 365, Service Now
Needs to be continually learning the latest platforms and technology tools
Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.)
Advance level of English (Speaking, Writing, Reading)
Innovative and creative
End User mindset oriented
Excellent verbal and written communications skills.
Excellent relationship skills
Excellent research, analytical, and problem-solving skills