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IT Operations Manager

Permanent @Garniche Jobs UK in IT
  • Blackpool View on Map
  • Post Date : September 21, 2022
  • Apply Before : October 23, 2022
  • Salary: $4,500,055,000.00 - $55,000.00
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Job Detail

  • Job ID 248530

Job Description

Distinguishing Characteristics

The IT Operations Manager is a management position that will report directly to the Chief Technology Officer; DTM team members is expected to uphold the highest standards of accountability, integrity and professionalism. The IT Operations Manager position requires a strategic and forward thinking leader to support the Chief Technology Officer with looking to the future and actively seeking robust cloud-based solutions, advanced Data Analytics and Business Intelligence, and the roll out a process of automation, minimize manual tasks, and continue our focus to implement the right tools for the business.

Performance Attributes

Include but are not limited to the following:

Oversee the daily operations of the IT Operations team to ensure the functionality, availability, and security of DTMs IT systems, data, backups, and communications; troubleshoot and remediate issues that arise.
Develop and Manage DTMs Information Security, implement and operationalize security controls.
Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with DTMs Procurement and Contracting Policy

Job Description

Manage IT vendors, contracts and service level agreements and perform vendor risk assessments.
Identify and manage operational risks.
Manage information technology projects.
Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders.
Develop policies, process and procedures documentation and provide internal training to department and end users.
Ensure compliance of department and organizational polices.
Certify business continuity and disaster recovery efforts of DTMs IT Systems.
Participate in internal and external audits; oversee and coordinate responses to audit requests.
Manage team members, including performance and training assessments.
Align IT infrastructure with current and future business requirements and strategic goals.
Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies.
Manage IT services and prepare management reports on activities, tasks, and operational metrics.
Maintain professional and technical knowledge through continued education.

Technical Experience

Microsoft 365 Platform, including Azure, Exchange, SharePoint, OneDrive and Office
Strong technical knowledge of network and server operating system
Experience with support of Windows Operating Systems, SQL Server and Active Directory
Proven experience in IT infrastructure planning, development, and operations
Azure and AWS Server Virtualization
Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response
Strong understanding of project management principles and practices
Strong understanding of Helpdesk and Customer Relations Support systems
Data Security and Cyber Security basics
Process Automation, Machine Learning (ML) Artificial Intelligence basics

Qualifications

Education and/or Experience

Bachelor’s degree in Information Technology, Computer Science or a related field.
Six years of relevant professional industry.
Previous IT Infrastructure, IT Management, or IT Business Operations experience.

Ideal Candidate

The ideal candidate will possess the following attributes:

Project and time management skills
Strong problem solving, analytics and research capabilities and ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
Ability to handle changing priorities, deal with ambiguity and use good judgment in stressful situations
Ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills
Excellent verbal and written communications skills. Quick learner with the willingness to work alongside team members to get the job done.

You may have experience of the following: IT Operations Manager, Infrastructure Specialist, Infrastructure Engineer, Infrastructure Manager, Project Manager, IT Manager, IT Infrastructure Specialist, IT Infrastructure Engineer, Network Engineer, Systems Engineer, IT Support Engineer, Systems Analyst, Operations Manager, etc.

Ref: (Apply online only)