My client is looking for an experienced IT Service Desk Engineer to work within a busy multinational business – supporting, developing and enhancing the end user experience within a regulated environment. You will be part as part of a desktop, server and network support team, building and working on enterprise grade software systems.

Your responsibilities would include Service Desk / 1st line service requests to agreed resolution times; 'ownship' end user issues through to resolution and recognise when to escalate an issue within the team.

You will act as first 1st line defence – fixing and escalating in a coordinated (ITIL Framework) manner as well as daily maintenance of network, server and desktop as well as connected printers and wifi devices.

Key Activities

ITIL framework
Experience in an IT helpdesk environment
Liaise directly with the end users
Maintenance of company IT assets
Updating of departmental documentation
Undertake support or escalate to relevant persons
Dealing with faults in order of priority in conjunction with and as directed by other members
General maintenance and repair of PC's hardware
Windows and Apple Mac Desktop and Laptop Builds
Application installation
Set-up of PCs and installation of Printers on a Network
Creating users account within Active Directory

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