IT Service Desk Analyst
Contract @Garniche Jobs UK posted 3 weeks ago in IT ShortlistJob Detail
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Job ID 339660
Job Description
1st Line Technical IT Support Analyst – 3 month rolling contract – £140p/d Umbrella rate – Coleshill
Windows 10/11, Office 365, Active Directory/Azure AD, Citrix, IOS/MAC, Service Now, MS Teams, VPN, Remote Support
We are seeking an IT Technician to work on a 3 month contract. Managing a variety of tasks/queries taken through phone calls, emails, portal queries (and other platforms such as social media) you will be the first point of contact / support for Internal Users. You will be responsible for basic and with experience more complex user issues ranging from simple password resets and access rights through to complex profile builds and connectivity issues. Following agreed procedures, you will take accountability and identify, prioritise, register and categorise incidents. Diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution Technical Skills required
* 2013/2016/Office 365
* Windows 10/11 (IOS and Mac OSX advantageous
* Experience using call logging system
* Knowledge of Citrix
* Active Directory / Azure AD. Adding/Deleting users assigning OU’s and access rights
* MS Teams – Remote logon/ Support etc
This is an excellent opportunity where permanent work could present itself if you wished to move into a perm role