IT Service Desk Manager

Permanent @Garniche Jobs UK in IT
  • SN1, Swindon, Wiltshire View on Map
  • Post Date : March 13, 2023
  • Apply Before : April 19, 2023
  • Salary: $45,000,500,001,020.00 - $50,000.00
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Job Detail

  • Job ID 309458

Job Description

IT Service Desk Manager / Incident Manager – Swindon

Up to £65,000 package (£45-50k basic + 20% shift allowance + 10% bonus)

An exciting opportunity for a technical manager to join a growing FinTech in Swindon, leading a team of 10-12 1st and 2nd line technical support engineers, and leading on major incidents.

The role will form part of a larger team who deliver a first-class, seamless IT service operation support function for a range of financial clients. The team use system monitoring and the latest tools and techniques to ensure availability of service within SLA timeframes.

It would suit an individual with a technical background, who has moved into a more management focused role – this could be as a Service Desk Manager, Problem Manager, Incident Manager, Service Delivery Mangager or similar.

It will require someone with a good technical understanding, and although not required to be hands-on, the option will be there.

Relevant skills / experience will include:

* Experience leading a support / service delivery / problem management team

* A good technical understanding – ideally knowledge SQL and / or Unix (although this isn't essential)

* Client relationship management

The office is based in Swindon, an easy walk from both the train and bus stations