IT Service Desk Manager
Permanent @Garniche Jobs UK posted 1 week ago in IT ShortlistJob Detail
-
Job ID 309458
Job Description
IT Service Desk Manager / Incident Manager – Swindon
Up to £65,000 package (£45-50k basic + 20% shift allowance + 10% bonus)
An exciting opportunity for a technical manager to join a growing FinTech in Swindon, leading a team of 10-12 1st and 2nd line technical support engineers, and leading on major incidents.
The role will form part of a larger team who deliver a first-class, seamless IT service operation support function for a range of financial clients. The team use system monitoring and the latest tools and techniques to ensure availability of service within SLA timeframes.
It would suit an individual with a technical background, who has moved into a more management focused role – this could be as a Service Desk Manager, Problem Manager, Incident Manager, Service Delivery Mangager or similar.
It will require someone with a good technical understanding, and although not required to be hands-on, the option will be there.
Relevant skills / experience will include:
* Experience leading a support / service delivery / problem management team
* A good technical understanding – ideally knowledge SQL and / or Unix (although this isn't essential)
* Client relationship management
The office is based in Swindon, an easy walk from both the train and bus stations