Commercial Services Group is recruiting for an IT Service Desk Technician on behalf of Cantium Business Solutions, which is part of Commercial Services Group.

Salary: £27,000 – £29,000 per annum
Brand: Cantium Business Solutions
Location: Kings Hill)

The Role
The IT Service Desk is the central point of contact for all IT related incidents and service requests.

The Service Desk Technician is responsible for logging and resolving Incidents, as well as meeting customer satisfaction and continuous service delivery demands. IT staff work in a dynamic, fast-paced environment which provides services via an online Service Management System. Planning, communication, organisation and thinking outside of the box are all key requirements for the role.

Key Duties

Diagnose and resolve software and hardware incidents including our operating systems across a range of software applications

Assisting users with any logged IT related incidents

Take ownership of issues by carrying out problem analysis to implement workarounds with the aim of restoring service to our customers as soon as possible and ensuring this is documented appropriately

Accurately record, update and document Incident and Requests using the IT Service Desk Application

Install and configure new IT equipment

Administration of our SharePoint environment, including creating new folders and pages and administering access permissions

Perform archiving of completed matters in Peppermint (Dynamics CRM)

Creation and administration of Peppermint workflows in Dynamics 365 as required
What we need from you

Proven experience in a similar role within a similar industry or related field

Experience with Microsoft Windows Environments including Office 365 or Exchange 2016/2019 and Microsoft Dynamics 365

Microsoft Windows (7, 8, 10) installation, support and troubleshooting

Microsoft Windows Server installation, support and troubleshooting

Microsoft Exchange support and troubleshooting

Active Directory configuration and file / folder level permissions

Basic networking knowledge (TCP/IP, DNS / DHCP)

VOIP telephony systems

Microsoft SharePoint Online

Virtualisation technology (Hyper-V, vmWare)

Cloud services (Azure would be advantageous)
What Cantium can offer you

Minimum of 33 days holiday (inc. bank holidays)

Generous contributory pension scheme.

People focused culture with great communication and development opportunities.

A wide range of workplace wellbeing services.

Electric Car Scheme.

Employee shopping discount scheme.
Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance