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IT Service Lead

Contract @Garniche Jobs UK in IT
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Job Detail

  • Job ID 207036

Job Description

IT Service Lead

Reading (WFH)

6-month Contract

£350 /day Outside IR35

An SC Cleared IT Service Lead needed for a 6 months contract, Outside IR35. Must hold active SC clearance. Start asap, ideally in Summer 2022. A chance to join a leading global digital transformation business working on large-scale IT modernisation projects for Government clients.

Our client is based in Reading but you will be able to work remotely (WFH). You will however need to visit on site when required.

Key Skills, Experience + tasks will include:

Must be knowledgeable in Software Service

Proficient in Microsoft Office, JIRA, Confluence & working knowledge of ServiceNow

Excellent knowledge of IT systems and applications

Log all incidents + service request details into respective tools & categorise as appropriate

Record and classify received Incidents + restore failed IT Services rapidly

Handling the efficiency and effectiveness of the incident management processes

Assigning incidents within a group or division/ ensure that incidents assigned to their support groups are resolved

Escalating incidents according to priority and severity

Must hold Active SC Security Clearance