Job ID 235682
IT Service Manager: £34,173 – £34,971, plus 27.1% employer pension contributions worth over £9000 a year, hybrid working, flexible hours, and great work life balance.
Want to kickstart your ITSM career into overdrive, building your skills and experience on services with incredible scale and importance to millions of users?
Do you thrive in a challenging, complex environment and love finding solutions to problems?
Can you motivate a team to deliver a quality service and drive improvements?
DWP. Digital with Purpose.
DWP is the UK's biggest government department. 110,000 colleagues deliver services and support to over 25 million people every day, and we make payment worth over £195bn a year.
Our expert DWP Digital community is transforming those products and services using the best tech, tooling and innovative thinking. We're making government services simpler and easier to access and cheaper to run and making DWP work better.
It's a generational digital transformation that is attracting the best tech talent to DWP. Our teams work in a unique context, driven by an extraordinary purpose, and on an epic scale.
You'll be working in Identity and Trust Products. DWP are on the cutting edge of authentication and verification technologies that make it simpler for people to prove who they are online, and access the services they need. It's one of our most important and exciting areas.
We'd love you to join us.
Duties. Work. Projects.
As our IT Service Manager, you will:
Analyse, own and resolve complex issues, coordinating support when you need it
Provide IT business support, procedural guidance and training product support
Make sure we have the Products and Services we need and that they are delivering the best value for money in meeting business and user requirements.
Manage and monitor performance
Own stakeholder relationships
Take responsibility for investigative work to determine business requirements and specify effective business processes.
Have some line management responsibilities which would require setting team objectives, managing development of others and acting as a point of escalation.
You'll need to show us these skills, knowledge and experience in your application:
Investigating patterns and trends to resolve problems, to determine the appropriate remedy, implementation and preventative measures.
Understanding operational processes of running and maintaining product or service.
Successful delivery of high-quality outcomes that meet the customers' needs and gives value for money.
Taking a positive, open approach to the possibility of change and encouraging others to do the same, in looking for ways to use technology to achieve efficient and effective results.
Presenting strong recommendations in a timely manner outlining the consideration of other options, costs, benefits and risks.
Details. Wages. Perks.
You'll join us in our Sheffield Digital Hub.
We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with home working and some time collaborating in the office.
In return for your skills, we offer a competitive salary of £34,173 -£34,971.
You'll be eligible for a brilliant civil service pension with employer contributions of over 27.1%, meaning over £9000 in your pension pot each year.
You'll also have a generous leave package starting at 24 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.
We also have a broad benefits package built around your work-life balance which includes:
Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities.
CLICK APPLY for more information and to start your application