IT Service Manager: Pay up to £41,480, plus 27% employer pension contributions, hybrid home working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Do you thrive in a challenging environment and actively seek solutions?
Are you someone experienced in using your Service Management skills to deliver high performing IT Services?
Do you want an ITSM role with scale, and purpose, like nothing else out there?

This is a great opportunity to join our community of experts at DWP Digital as an IT Service Manager.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year, to support millions of daily users.

Our DWP Digital teams are delivering a once-in-a-generation transformation of products and services that almost everyone in the UK will use, at key times in their lives. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions that are changing how government works.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

We have 4 roles available.

3 roles will be in our Service Operations Team. Service Operations is team in DWP responsible for effective and efficient Service Management, so you'll be at the heart of delivering and defining service management here.

And 1 role is in our Service Excellence team. Service Excellence is a new function that provides proactive service management of our IT platforms, reducing the risk of security vulnerabilities, managing FinOps and optimising the availability of our IT services.

Both teams have a vital role at the heart of DWP supporting and developing plans to drive improvements to customer outcomes and business efficiencies.

What skills, knowledge and experience will you need?

A strong understanding of IT Service Management, methodologies, frameworks, processes, and techniques (eg ITIL, Agile, Lean, DevOps etc) with particular focus on Incident, Problem and Change Service Management processes.
Ability to build strong relationships and exert influence across a diverse range of stakeholders and services.
Experience with utilising knowledge of technologies, solutions and tooling options across projects, portfolios, and service lifecycle to improve services and technical understanding across teams.
Experience in exploring, identifying and exploiting opportunities for Continual Improvement.
Experience in providing direction for the monitoring and reporting of service metrics that define expected service quality and performance.

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs either in Birmingham, Blackpool, Leeds, Newcastle or Sheffield.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.

In return for your skills, we offer competitive pay of up to up to £41,480. For the more junior role available here, the salary range is £34,173 – £34,971.

You'll be eligible for a brilliant civil service pension with employer contributions of over 27%, worth over £10,000 a year.

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities.

Click 'Apply' for more information and to start an application on Civil Service Jobs