Job ID 208121
IT Support, Kilmarnock, up to £16 per hour (DOE)
IT Support professional required for a rapidly growing IT support infrastructure; you will be responsible for producing IT support to a variation of users across the UK.
IT Support required with experience in the following:
* 1-2 years’ Desk Top support experience in a similar role
* Create and maintain user accounts in Active Directory and Google Administration console
* Responding to technical assistance requests via the phone and helpdesk
* Logging all helpdesk interactions
* Identifying issues and escalating them when they require urgent attention
* 1st line support· Escalating IT issues to the appropriate channel
* Diagnosing and resolving hardware and software issues
As an IT Support professional, you will be a strong communicator at all levels and possess a sharp systemic mindset with complete ownership and accountability of all escalation issues and seeing this through to a conclusion.
This is a fantastic opportunity for a motivated IT support expert to further enhance their career and an IT focussed environment