IT Support 2nd Line Infrastructure

Permanent @Garniche Jobs UK in IT
  • Leeds View on Map
  • Post Date : January 13, 2023
  • Apply Before : March 10, 2023
  • Salary: $30,000.00 - $30,000.00
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Job Detail

  • Job ID 307227

Job Description

IT Support 2nd Line Infrastructure

Leeds West Yorkshire LS11

£30k upwards depending on experience

Permanent role

Your working week will be 7 hours per day between 8.30am and 4pm, Monday to Friday, with some flexibility required for ongoing projects.

Monthly patching updates (typically 6 hours on a Sunday once per month – paid at an overtime rate)
Out of core hours Data Centre maintenance (typically 4 hours once per month – paid at an overtime rate)
Hawk 3 Talent Solutions are looking for an experienced 2 Line IT Support Infrastructure person to work alongside and experienced IT team based in Leeds, West Yorkshire.

The Role

You will be providing 2nd and occasional 3rd line user support for internal tools and technologies. You will be part of a team that contributes to longer-term technical projects and process improvement.


Providing bespoke IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Providing basic technical support at network level: WAN and LAN connectivity, routers, firewalls and security
Implementing basic remote access solutions and providing support on Citrix
Collaborating with experienced colleagues to build and maintain an Azure cloud platform
Liaising with our IT Development and Business Change teams to ensure newly built technologies can be tested and smoothly implemented into the business
Ensuring any IT support changes required are documented and implemented to ensure we deliver the best performance for the new technology
Monitoring the remote management system alerts and notifications and respond accordingly through service tickets
Managing and maintaining the companies approach to Network Security, including monitoring industry news and ensure all platforms are protected.
Communicating with internal stakeholders as required, keeping them informed of incident progress, as well as notifying them of impending changes or agreed outages

Windows Server 2012
Advanced knowledge of Storage Arrays
Advanced knowledge of LAN/WAN/routers
Firewalls and Security Advanced knowledge (ideally SonicWALL)
SQL Server
MS Exchange
Active Directory
Microsoft Azure Platform
Excellent Benefits Package Available

Lifestyle Rewards

35 hour working week (depending on your role)
22-27 days Annual Leave + Bank Holidays
Additional Paid Leave for your Birthday, Christmas Eve and New Year's Eve
Flexible Holidays – leave can be bought, sold and taken hourly
Extra holiday for length of service
Enhanced Maternity / Paternity / Adoption Pay
Business-casual dress code
Financial Rewards

Punctuality and attendance-based financial rewards
Financial reward and recognition for memorable moments throughout Your employment, including length of service milestones and key life events
Monthly financial reward and recognition for going above and beyond in your role
A wide range of discounts and savings at UK retailers
Travel Support – free parking, bus discounts, cycling facilities
Death in Service Benefit – 4 times annual salary
Contributory Pension Scheme
Personal Growth

Learning & Development Allowance – paid time to learn in work
Professional Qualifications – financial and study support
Health Rewards

Free Gym Membership
Health Cash Back Plan – generous cash back towards every day health costs, including dental, optical, wellbeing and combined therapy
GP Anytime – access to 24/7 prescribing GP for you and your family
Employee Assistance Programme – 24/7 help line, including up to 8 free counselling sessions
Engagement Rewards

Events – bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!
Regular charity fundraising including fun games, food, raffles, auctions and more
Closing date is 13.2.2023 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client.

To Apply please follow the application process for the site this job is advertised on or email your CV to  or call Deb on (phone number removed) By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future