We are working with an industry leader in Cheltenham who are looking to grow their IT Support team within their Cheltenham office. Carrying out 2nd line support for internal users across a Windows / Microsoft environment through their internal service desk. This role is offering an incredibly competitive salary of up to £35,000 with some really outstanding career progression opportunities. 

What will you be doing as an IT Support Analyst?

Providing 1st and 2nd line support to internal users via telephone, email and deskside support
Ensuring all requests are accurately recorded and responded to within a timely manner
Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
Promoting the use of IT to staff
Liaising with Technical Support team and third-party maintenance suppliers
Imaging and maintaining laptops
Deployment and maintenance of mobile devices
Administration of the telecoms systems
Utilising and providing updates for the IT knowledge base
Assisting with the creation and updating of documentation What experience do you need?

At least 2 years’ experience in an IT support role
Good understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Strong Microsoft experience, including managing Windows Domains, Active Directory and Office 365
Knowledge of IP networks and related WAN/LAN technologies including but not limited to TCP/IP, Routers, Switches, Firewalls
Experience supporting Windows server
Good logical reasoning and problem-solving skills
Able to prioritise issues and manage time in the most efficient manner to provide the businesses with the best response What will you get in return

Paying a competitive salary of up to £35,000 per annum
Hybrid working model
Excellent career progression opportunities
Continuous CPD
Additional lifestyle and medical benefits
This role is based in Cheltenham and is commutable from Gloucester, Cirencester, Swindon, Bristol, Worcester and Witney.

If you feel you match the above click 'apply now' with an up to date version of your CV