Are you looking for your next move in IT as a Support Analyst?

Do you love to give excellent customer service to a business, both in person and via the phone?

Are you a whizz at troubleshooting and solving technical issues?

Then this IT Support Analyst role could be perfect for you!

Especially if you love a bit of banter and having a laugh at work!

To find out more, read on…

As an IT Support Analyst your responsibilities will include:

* Managing service desk tickets to ensure the appropriate level of IT support is provided

* Ensure that all incidents are assigned the appropriate SLA

* Take ownership of user incidents, tracking incidents and following through to completion

* Perform problem solving activities on Microsoft technologies including Active directory

* Check monitoring systems for incidents and warnings, and action or escalate as required

* Ensure users are kept sufficiently informed of progress throughout the lifetime of their issue

We are looking for an IT Support Analyst who has the following skills and experiences:

* Previous experience working in a Service Desk environment is essential

* Strong skills and experience in a customer service environment is crucial

* Excellent communication skills, with a proactive, and organised nature

* A huge willingness to learn, and the desire to hit the ground running

* Full driving licence, own transport, and be willing to travel between company sites

* Willingness to work out of hours and at weekends when required

In return, the successful IT Support Analyst will receive a salary of £20,000 – £25,000 per annum, plus excellent company benefits and perks including:

* 25 Days hols + Bank hols

* 5% pension employer cont. 3% Employee

* Life insurance – 4*Salary

* Employee Assistance Programme (EAP)

* Hybrid working

To apply for this IT Support Analyst role, please send you CV over today