Role: IT Support Analyst
Location: Central London
Salary: £25,000

We are looking for an experienced IT Support Analyst to join a well-established company based in Central London

The IT Support Analyst will be responsible for providing 1st Line technical support on site and remotely for various sites. The successful candidate will be able to carry out faced-paced assistance within a Windows environment as well as excellent customer service.

Responsibilities:

Completion of daily tasks including service requests and logging incidents
Resolve tickets, working to SLA's and escalate issues to the 2nd/3rd Line Support team
Maintain asset inventory of equipment
Assist within various projects
Help coordinate team resources with any changes, maintenance, new services or issues
Administration tasks on the service desk including adding starters, removing leavers etcTechnical Skills Required:

Knowledge of Windows 10 OS, and Windows Servers
General knowledge of networking technologies
AD Administration, Azure & On-prem
MS Office 365 administration
Previous experience working on SharePoint & Intune
Troubleshooting & fault diagnosing of hardware & software problems
Excellent problem solving and communication skills
Ability to work in a fast-paced environmentIf this role is of interest to you, please apply for immediate consideration and interview, and to receive further details about the role.

Keywords: First Line Support Engineer, Technical Support Engineer, IT Analyst

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy