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IT Support Analyst

Permanent @Garniche Jobs UK in IT
  • Halesowen, West Midlands View on Map
  • Post Date : October 31, 2022
  • Apply Before : December 1, 2022
  • Salary: $2,200,026,000.00 - $26,000.00
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Job Detail

  • Job ID 270621

Job Description

About the Company

· Manufacturers and suppliers of components and assemblies for use within a variety of industries and sectors.

· Over 40 years of knowledge and experience of offering a wide range of processes and manufacturing techniques.

Duties of IT Support Analyst

· Be the first point of contact for all support requests across all sites.

· Maintain, monitor and administer all computer networks and related computing environments including, but not limited to, server and computer hardware, business systems software, productivity applications, and all configurations.

· Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

· Configure, monitor and maintain email applications or virus protection software.

· Implement, Plan and coordinate security measures to protect all company IP, data, software, and Hardware.

· Undertake any other reasonable duties as requested by your line manager on a permanent/temporary basis.

Requirements of IT Support Analyst

Essential experience/knowledge required:

· Microsoft Server 2008/2012/2016

o Active Directory, DCHP, GPO, DNS, WSUS, High Availability, DFS, NLB, FSRM

· Microsoft Exchange / Office365

o The administration of Users, Groups, and Mailbox's

o Office365 configuration and administration

· Microsoft Desktop Application

o Windows 11/10

o Microsoft Office365 suite

· Software deployment

o Windows Deployment Services, Microsoft Deployment Toolkit, PDQ Deploy

· Solid understanding of Hardware

o Desktop/Laptop

o Server

o Network Switches

o Wifi AP

o IP Telephony

Desired experience/knowledge but not essential:

· Microsoft Dynamics 365

· Microsoft SQL Server administration

· Cloud-based solution

o AWS, Azure

· Virtualization technologies

o Vmware, ESXi, vsphare, hyper-V

· Mobile device management

· Security technologies

o MacAfee AV, Sophos AV, EFS, Bitlocker, Sophos XG firewalls or any firewall technology

· Good understanding of Networking hardware and Protocols

o VLANs, routing, SNMP, TCP, FTP, HEEP, ARP, ICMP, NAP, IPSec, wifi and LTE

o Firewalls, switches (HP or Cisco), wifi AP

Skills and aptitudes required:

· Minimum 1-3 years' experience in providing 3rd line IT support to end-users

· Good customer service

· Demonstrated analytical, problem-solving, diagnostics and troubleshooting skills

· Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, and skills.

Benefits of IT Support Analyst

· Very competitive salary DOE and qualifications

· Monday to Friday 35 hour working week

· Company sick pay scheme