Job Tittle: Software Support Analysis

Location: Crowborough

Hours: Monday to Friday

Salary: 20 – 30K (Based on experience)

HR GO Recruitment are looking for an IT Technician to work in our clients IT support team within their growing software business.

Joining this dedicated team providing telephone and on-site assistance to customers throughout the country, dealing with various software and hardware technology issues. This is a full-time hands-on technical role and provides an excellent opportunity to expand and develop your practical IT knowledge, whilst working within a motivated friendly team. Personal skills, friendly concise communication, and the ability to learn quickly on the job are the most important features of this vacancy.

Main duties

Provide remote technical assistance to existing customers regarding bespoke business management software systems (desktop and mobile)
Basic SQL database administrationAdditional duties

Provide some on-site technical assistance and training to existing customers
Desktop PC and Server installation, configuration, diagnosis as required
Client, server and network security management
Multi-site LAN, WAN and VOIP configuration and support
Provide technical support to existing customers in use of a bespoke eCommerce platformPerson requirements

Ability to learn quickly on the job, grasp business knowledge and communicate effectively.
Although training provided, experience of Microsoft clientserver environments, Microsoft SQL and networking technologies advantageous.
The role is customer facing, primarily by telephone, and requires good communication skills with excellent spoken English.
Bright, driven and energetic with a passion for learning and technology.
Ideal candidate will have an IT qualification, or some previous working experience within an IT role.
Overnight stays occasionally required for customer visits outside the local area.Essential skills

Good communication skills.
Driving licence & car (for customer site visits).
Ability to learn & adapt quickly.If interested, please click 'Apply Now