International Law Firm

IT Service Desk – 30/31k + on call allowance + Benefits – London. City

Fantastic opportunity to join a leading International Law firm in the City of London.

* Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally. This includes providing out-of-hours support (at weekends and until midnight Mondays to Fridays) on a rotational basis as part of the IT 24/7 follow-the-sun support offering.

* Providing remote technical support for computer applications and hardware, including: Microsoft Office Suite (2016/365), Microsoft Teams, Zoom, Windows 10, Document Management System (FileSite), Time recording systems (IntApp), Practice management system (Elite 3E), Digital dictation (BigHand), Workshare compare, Third party numbering suite (DocX Tools), CMS (InterAction), Adobe Suite, Remote Access (VPN, RSA, Citrix), Mobile technologies (BlackBerry Work, iOS, Android, inTune), Remote desktop (VNC/TeamViewer).

* Owning call resolution from first contact through to customer satisfaction.

* Ensuring all calls that cannot be resolved first line are escalated in accordance with the agreed procedures, ensuring that service levels are maintained.

The job-holder will be required to work seven hours per day, Monday to Friday, as specified by the firm on a rota basis, to commence not earlier than 8.00am and finish no later than 12 midnight. The 4.00pm to midnight shift (on a rota basis c 1 week in 7 – £350 extra paid) may be worked from home. The job-holder will be entitled to an anti-social hours allowance for each evening and weekend shift worked