IT Support Engineer

Permanent @Garniche Jobs UK in IT
  • Birmingham View on Map
  • Post Date : March 22, 2023
  • Apply Before : April 27, 2023
  • Salary: $3,000,040,000.00 - $40,000.00
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Job Detail

  • Job ID 343445

Job Description

IT Systems Engineer

Our growing client is currently looking for an IT Support Engineer, you will provide quality and professional post-sales services to our client's customers, predominantly in person at the customer site location. The IT Support Engineer is based in the Field and will report to the regional Head of Systems Engineering. You will understand video technology at an advanced level, and be customer-focused and detail-oriented. You will offer value to our partners by providing outstanding support and industry-leading professional service.


Perform onsite system deployment, audits, training, maintenance, and technical support

Configure systems to meet customers defined specification

Manage commissioning of large-scale projects

Understand our customer's business, technical, and operational requirements and be able to match them to our client's value proposition

Provide onsite and offsite professional services to customers and act as a general contact between our client, its customers, and partners

Support the pre-sales team in defining product and functional requirements based on customer feedback and help to articulate new product development work specific to the customer requirements

Provide technical expertise to Pre-sales and Sales team for sales quotes & proposals


Experience working with IP video systems

Relevant technical surveillance experience

Experience in providing technical solutions for enterprise customers

Excellent administration and troubleshooting knowledge of the various Windows operating system components (Active Directory, file sharing, clustering, GPO, performance monitoring, etc.)

Excellent knowledge of networking principles and IP protocols

Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)  Experience with Cloud technologies

Understanding of server virtualization concepts  Understanding of video streaming methodologies

Experience working with SQL databases

A clear understanding of TCP, IP, and UDP protocol stack

Understanding of network storage (SAN, NAS, iSCSI) principles and best practices

Proven technical training in software and/or IT verticals in a fast-paced environment


5K Car Allowance

Paid Overtime

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