IT Support Engineer / Stockport/ £23,000 – £25,000

An expanding MSP in Stockport, are looking to add a technically sound IT Support Engineer to join their team.

You will be working collectively as part of a multi-skilled team to ensure that you consistently deliver an outstanding service to an assigned group of clients. You will be exposed to a wide range of clients with various technologies, complexities, and scales. You will work with the end users directly, offering technical support to them via telephone, email and through the ticketing system.

What’s in it for you..

* 28 days holiday per annum – goes up each year you join + A Day off for your birthday

* Regular staff training, including opportunity to obtain Microsoft qualifications

* ‘Treat Tuesday’ lunch paid for the team each month

* 2 Sanity Days per year

* Healthcare cover for you and any dependents

* Bi-annual wellbeing check ins

* Annual profit share

* Breakout space with fully kitted out kitchen and pool table, dart board.

Roles and responsibilities

* 1st line technical support for hardware and software related issues

* Complete relevant and skilled investigations, before escalating to other support groups.

* Accurate and detailed recording of tickets in the helpdesk system

* Work to SLA timeframes, escalating where necessary

Required Skills

* Active Directory

* Ideally previous MSP experience

* Experience in Software troubleshooting and assistance

* Solid understanding of Windows 8.1 and later and MacOS

* LAN/WAN technology fundamentals

* Office 365, including SharePoint, Teams, and OneDrive

If you’re keen on getting your details over to me for the IT Support Engineer role, please apply directly with your CV or contact Abbey.McDonnell@ maxwellbond. co. uk at Maxwell Bond or reach me on (phone number removed)/ (phone number removed)

IT Support Engineer / Stockport/ £23,000 – £25,000