IT Support Engineer

Permanent @Garniche Jobs UK in IT
  • Salisbury, Wiltshire View on Map
  • Post Date : March 22, 2023
  • Apply Before : April 25, 2023
  • Salary: $2,500,030,000.00 - $30,000.00
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Job Detail

  • Job ID 343340

Job Description

An exciting opportunity has become available for an IT Support Engineer to join a well-regarded business based in Salisbury, Wiltshire.

This is a fantastic opening for an IT Support Specialist looking to join a dynamic team where no day is the same and there are plenty of opportunities to work on varied projects and the latest technologies.

Working Hours – Monday to Friday – 08:30 – 17:30

Key skills required for an IT Support Engineer:

* Experience working as an IT Support engineer in an MSP environment as you will be supporting multiple clients.

* Microsoft 365 administration, including Exchange, Teams, OneDrive, and SharePoint Online.

* Microsoft Teams Room administration.

* Microsoft server and desktop operating systems up to 2022/10 – 11

* Helpdesk experience

* Endpoint security including anti-virus

* Knowledge of how TCP/IP networks work, including subnets and name resolution using DNS

* Remote Access VPN setup, troubleshooting, and diagnostics (Draytek)

* Basic network diagnosis and troubleshooting.

* Full UK Driving Licence

Working directly with a diverse range of customers you will be providing technical support via the phone and remote management tools. The majority of their clients use Microsoft cloud-based solutions, such as Office 365, Microsoft 365, and Azure.

Key responsibilities for an IT Support Engineer:

* Providing technical support via the helpdesk and remote management tools.

* Accurately record all chargeable and non-chargeable activity in the helpdesk.

* Handling customer queries on the phone, remotely, and occasionally on-site.

* Maintaining client and in-house documentation.

* Generating customer reports from various systems.

* Adherence to SLAs.

* Liaising with 3rd party suppliers.

* Regular communication with clients concerning ongoing issues.

So, if you are a Technical Support Engineer with the above skills and looking for opportunities for training to progress your career and personal development, then please apply now.

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