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IT Support Engineer

Permanent @Garniche Jobs UK in IT
  • Southampton View on Map
  • Post Date : September 26, 2022
  • Apply Before : October 27, 2022
  • Salary: $250,003,000,040.00 - $30,000.00
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Job Detail

  • Job ID 250895

Job Description

IT Support Engineer

£25,000-£30,000 + £40 Car Allowance P/M & Milage + Benefits

Key Purpose:

To provide support to 5 sites in Southampton
To work closely with the Head of IT, other IT Managers, Leaders, Business Managers, and staff within the company
To recommend, develop, implement, and support cost-effective technology solutions for all aspects of the company
To assist IT managers/technicians with projects
To train staff on use of certain software/systems that are being used on premises.
Main Responsibilities of the IT Support Engineer:

Assisting with the maintenance and upgrade of the IT Infrastructure on location that are part of the client and sign up for IT Support to be received from the client.

1.    Equipment support for IT Support Engineer

Ensure that the networks run efficiently, providing technical support on hardware and software problems, investigating faults
Investigate, diagnose and provide first line maintenance in network problems, seeking assistance from support companies
Ensure new equipment including PCs, data projectors, electronic white boards, digital cameras etc. is suitable to meet the needs of users, offering support and training
Check, set up and install new equipment
Undertake maintenance of all computer hardware (subject to equipment warranty and within level of competence) on a regular basis to ensure a high standard of maintenance to all IT equipment including checking of leads, cleaning screens, mice, keyboards etc
Participate in discussions with users to understand their ICT requirements and recommend solutions to meet their needs in terms of hardware and software
2.     Administration for IT Support Engineer

Ensure the security marking and recording of all new hardware and maintain inventories of all equipment on premises, service and maintenance arrangements
Maintain an awareness of new ICT products and services and ensure that information is shared
Ensure Backups are running and kept safe
Maintain and make necessary changes to websites
Ensure creation/deletion/archiving of users that join or leave
O365/Google Admin Administration knowledge is essential for the maintenance of the email systems, cloud data, etc
Process any permissions setting and maintenance for all users that need relevant access
3.     Server Knowledge for IT Support Engineer

Active Directory and its use to control access levels is essential
Group Policy Management and effective use of it is essential
DNS and DHCP is essential
MDT, WDS, and Hyper-V
Basic Powershell is desirable but not essential.
4.     Support to Staff for IT Support Engineer

Liaise with staff to support the efficient use of ICT
Assist in the provision of technical and networking support to staff with the use of the helpdesk system
Provide support to staff in the use of ICT based activities, and aid groups of users in the use of ICT
Provide technical support and assistance on staff training and assist in delivery of in-house training for staff, including the preparation of guidance on the use of ICT for users
Set up new users on networks when required
Assist in adding new users and maintaining existing accounts
Maintain system integrity and security by changing passwords on the system and informing staff of any changes
5.     Software for IT Support Engineer

Install standalone software, configure software and provide simple software guides
Operate and tailor software to meet the needs of the site
Maintain software inventory and file licences ensuring compliance with legal licensing requirements
Troubleshoot software problems, including compatibility across different versions
Install network software as well as stand-alone software, liaise with support staff to ensure smooth integration onto all PCs including lap-tops
6.     Internet usage for IT Support Engineer

Assist with the development and maintenance of the website
Support users with the use of the internet
Monitor security and privacy, and virus guard updates
Job role: IT Support Engineer

Job Type: Perm
Location: Southampton
Salary £25k-£30k per annum
Benefits to name a few

Car Allowance
Career Progression plans
Upskilling programs