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IT Support Engineer

Permanent @Garniche Jobs UK in IT
  • Truro, Cornwall View on Map
  • Post Date : September 26, 2022
  • Apply Before : October 27, 2022
  • Salary: $2,000,025,000.00 - $25,000.00
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Job Detail

  • Job ID 251032

Job Description

IT Support Engineer

Monday to Friday 8am – 6pm

Travel between Truro and Exeter

Hybrid role

Due to an investment programme in business applications and new technologies our client is looking for an additional skilled first and second line IT Support Engineer.

You will be based in our clients Truro office with the requirement to travel occasionally to other offices*. Our clients hybrid working model and approach to flexible working enables people to share their working time between home and office to support a healthy work-life balance.

The Role:

Working alongside other Support Engineers and the wider IT team based in Truro, St Austell and Exeter offices, you will provide front line support for their users.

This requires a customer focused 'can do' attitude, you will take ownership of incidents as they occur fulfilling the process through their life cycle, ensuring robust solutions are reached in a timely manner. You will maintain a professional, helpful and timely communication with your customers.

Part of the role requires set up and configuration of desktops and laptops
Managing user accounts
Installing authorised software and ensuring security and upgrades are kept up to date.Are you the right candidate?

You will have demonstrable experience of delivering first line (as a minimum) support in an IT help desk environment and will have the technical know-how to fault find and troubleshoot hardware and software issues.

You will be personable, approachable, and communicative. The role allows for a mix of lone-working and working as part of a busy team. You will be proactive and able to use your initiative, prioritising and reprioritising your workload as appropriate.

Excellent keyboard and organisational skills are required to complete relevant administrative duties.

Essential:

Experience of working in a 1st and 2nd line support role on an IT Service Desk for a minimum of two years
Experience supporting Office 365, Remote Desktop Services environments
Great Customer Care skills
Knowledge of Networking; Active Directory; Exchange
Clean Driving License

In return

25 days holiday PA
Life assurance
Private medical insurance
Employee shared ownership schemePlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job