IT Support Engineer – 3rd Line

Permanent @Garniche Jobs UK in IT
  • Amersham, Buckinghamshire View on Map
  • Post Date : January 12, 2023
  • Apply Before : March 5, 2023
  • Salary: $3,000,038,000.00 - $38,000.00
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Job Detail

  • Job ID 307065

Job Description

I am working with a great IT support and service business based near Amersham to recruit a 3rd line support engineer to join their team. We are looking for someone who will work on 2nd & 3rd line issues but also be happy to do 1st line support if needed. Most of the work will be phone and email based so good written and spoken communication skills are a must. The 3rd line support engineer will be troubleshooting a wide variety of technical issues and conducting networking diagnostics. There will be an element of providing basic training to end users as well as creating and updating IT documentation.

Required knowledge

* Windows Desktops

* Active Directory

* Network switches, VLANs, Wireless networks

* Network security (firewalls & filtering)

* Antivirus / antimalware security products

* Microsoft 365 administration (ADD, SharePoint, Exchange etc)

* Remote access solutions (RDP / Citrix)

The IT support engineer will be working with external clients so great customer service skills are needed. You will be working in a direct team of 4 to cover most technical issues but there is a wider network of mobile engineers that are on hand to help if / when required. We are looking for candidates with strong problem solving skills who will proactively seek out solutions rather than wait for someone else to come and look at the issue.

The hours are normally 0900 – 1800 Monday – Friday but sometimes you will be asked to do 0800 – 1700. If you have covered the areas mentioned above but not necessarily with the tools my client uses that is not a problem as they are happy to train you on their technologies.

If you are an experienced IT support engineer with 3rd line experience based in the Amersham area please apply now to find out more.

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