Job ID 306550
Our client is seeking an IT support engineer. The initial contract is for 6 tp 12 months and is likely to extend or become permanent
Assume responsibility and ownership of the Service Desk (which provides 1st/3rd line support to the Head Office teams) and handle escalations from the 3rd party, including 1st/2nd line support to the hospitality industry. This will be done while maintaining a high level of customer service, professionalism, and adherence to service management principles.
Provide 1st and 2nd Line support
Management of the Service Desk incident logging system
Deployment of PCs, laptops, phones, Audio Visual and peripherals
Working within SLA
Essential Qualifications, Experience, and Knowledge:
Prior experience in executing 1st and 2nd line support in a professional manner
Windows 7 and 10 administrationsupport
Client hardware (laptopdesktopSmart Phones, TabletsMac's)
Installation and configuration of laptop, printers and peripherals
Active Directory administration
Strong verbal and written communication skillsPerson Specification:
Excellent customer service skills
Patience, understanding and empathy with users
Methodical approach to, and creative, problem-solving
Professionalism, maturity and a respectable attitude
The ability to work under pressure
A team mentalityApply today!
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider